CONSUMER RIGHTS

I. Choosethe correct answer:

1. A person one who gives finalutility to a commodity is Consumer

2. The customer are exploited by the Traders

3. The Right to information Act waspassed by the Parliament on 12^th October 2005

4. World consumer day is celebrated onMarch 15

5. The Magna Carta of consumers COPRA

6. One of the planning schemes tocreate awareness among the consumers Trade fair

II. Answerthe following in brief:

1. How are the customers exploited?Mention any two forms

• Theconsumers are exploited by manufacturers and traders in different ways.
• The goodsbeing sold in the market are sometimes not measured or weighed correctly.
• The goodssold are sometimes of sub-standard quality.

2. Write a brief note on the birth ofCOPRA.

Birth of“COPRA”

The right to redress lead to thepassing of the Consumer Protection Act(COPRA) in 1986 in India which has beendefined as the Magna Carta of Consumers.

3. Write any two measures taken by theGovernment of Tamil Nadu to protect the consumers against exploitation.

• Providingconsumer education through Women Self Help Groups.
• ResidentsWelfare Associations in urban areas.
• Generatingawareness through sectoral workshops & seminars.
• Publicationand distribution of monthly magazine under the caption. “Tamil Nadu NugarvorKavasam”.

III.Answer the following in a paragraph:

1. Write a paragraph on the rights ofconsumers.

Birth of“Copra”

The right to redress lead to thepassing of the Consumer Protection Act (COPRA) in 1986 in India which has beendefined as the Magna Carta of consumers.

Rights ofConsumers

• Theconsumers have the right to be protected against marketing of goods andservices, which are hazardous to life and property.
• Thequality, quantity, potency, purity, standard and price of goods; should beproperly informed.
• Assuranceof access to goods and services at competitive price.
• Theconsumer has the right to be assured of satisfactory quality and service at afair price.
• They seekredressal against unfair trade practices and right to fair settlement of thegenuine grievances.
• The rightof Information Act was passed by the parliament on 12^th Oct, 2005 toenable to access information from public bodies.

2. What are the measures taken by theGovernment of Tamil Nadu to protect the consumers?

Measurestaken by the Government of Tamil Nadu to protect the consumers.

• Providingconsumer education through Women Self Help Groups.
• ResidentsWelfare Associations in Urban areas.
• Generatingawareness through sectoral workshops and seminars.
• Publicationand distribution of monthly magazine under the caption “Tamil NaduNugarvorkavasam”.
• Propagatingawareness through radio/Television media and short video films.

The motto of developing citizen as a “valuableconsumer” in providing consumer education to general public.